Exciting couple of days meeting old friends whom I’d never met in person before.  Highlights of the last few days included:

• Getting a post up before Sellsius  (Granted, Joe was in the panel, and sitting up front without a laptop, but hey, I’ll take any advantage I can, fair or unfair!)  I didn’t mean to imply in that post that nobody was interested in the session — as a few people pointed out, I attended the re-run, but the matinee was packed.
• Getting some really excellent customer service from iBahn, the conference’s Wifi provider.  On Monday afternoon I complained about their service, and a scant few hours later, I got an email from Shannon Michael at iBahn asking for details so they could help.  Their customer care director Ponch Thompson also got involved, and all told I got two phone calls and several emails trying to resolve the problem.  In the end, I was able to figure it out on my side, but I feel it’s only fair that if I complained publicly about iBahn, I also need to publicly compliment them for a great customer service experience.  Shannon, Ponch — hats off, great work, and thanks!
• Temporarily topping Google for the search phrase “Glenn Kelman Alan Dalton” — some 12 hours after posting about their duel, beating out the Redfin and Inman blogs.  I’m now down at number 2, but nobody should feel bad about getting Google-out-ranked by RainCityGuide.

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The Inman conference is warming up…

I’ll be doing my best to live blog during the day — within reason — so keep your eyes out for the Technorati tag “Inman REConnect”.

Only complaint so far is that Inman is not providing free Wifi access!  I had difficulty signing up with the hotel’s Ibahn service, which costs $9.95 per day — I’m more than willing to pay that, but I couldn’t configure it properly.  I tried calling customer support but couldn’t get through to anyone.  That’s not good.  If anybody from Ibahn reads this post, I’d appreciate an email so we can sort it out.
Then I noticed that T-Mobile is an Ibahn partner, so now I’m able to get on with no problem.

There is a RealtyTrac-sponsored “Internet Cafe” with 4 terminals, hardly enough for this crowd.  RealtyTrac, if you’re reading this, I have a suggestion:  plug in a wireless unencrypted no login router; you’ll generate lots of good publicity and good will.  Heck, I’ll get a router and plug it in if you want me to…
I may have also found another solution, so if you need access, ping me at kevin@3oceansrealestate.com and I’ll tell you about it.

Cheers…

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